The process to open these ports will vary depending on your service provider, router settings, and network configuration. To process sales with a Lightspeed Payments terminal, ports 4 must be open. Ports can allow specific types of connections on your network and can be opened or closed based on your network settings. Ports are virtual points where network connections start and end. Troubleshooting your network settings Verify that ports 4 are open on your network In the advanced settings, scroll to the DNS setting section.In the Admin options, tap Network > the name of your Network advanced settings icon (i).On your payment terminal, swipe right and tap Settings.It is critical to update your DNS settings when troubleshooting your payment terminal. Update your WisePOS E payment terminal DNS settings To manually check for an update, reboot the reader. If you unplug the terminal at night, an update could initiate when you turn the terminal back on. This ensures that updates happen at midnight (in the timezone of the assigned location) to avoid interruption to sales. Leave your terminal on and connected to power to receive automatic software updates. Failing to install a required update can prevent a terminal from accepting payments. Tap the information button to see more details about your network.Īs terminal software updates are made available, your payment terminal updates automatically.On your iPad, navigate to iOS Settings.To check the IP address of the network connected to your iPad: If there is a power outage or incident with your internet provider, your iPad may connect to a different network. Select Start > Settings > Network & Internet.Select the network you are connected to.Click Apple menu > System Preferences > Network.If your terminal and the device accessing Lightspeed Retail are not connected to the same network, you will need to connect your devices to the correct network.Ĭheck that your device is connected to the correct Wi-Fi network.The IP addresses 192.749.1.27 and 192.168.5.9 do not have matching network IDs and are, therefore, not connected to the same network. The last integer in the IP address refers to the host ID of the device itself and should be unique.įor example, the IP addresses 192.168.1.27 and 192.168.1.36 contain matching network IDs, indicating that both devices are connected to the same network. Verify that the first three numbers match, indicating that your devices are on the same network. Compare your terminal IP address and your retail device’s IP address.The steps to check the IP address for your device are listed here. Check the IP address of the iPad or computer connected to Lightspeed Retail.On your Wise POS E, note the terminal’s IP address.Once you have confirmed that your Lightspeed Payments terminal is connected to your network and you have a reliable connection, check that your payment terminal and the device accessing Lightspeed Retail are on the same network. Your Lightspeed Payments terminal is connected to the same network as the device accessing Lightspeed Retail.Try moving your terminal closer to your router and confirm that your router is not blocked by any obstructions, such as cabinets, mirrors, metal objects, and thick walls or ceilings. If you notice that your network strength is weak, your terminal may be too far away from your router to receive a reliable signal, or there may be obstructions blocking the signal. Your Lightspeed Payments terminal should be connected to the same network as your Lightspeed Retail register.Ī weak network connection can lead to connection errors. In the case of an internet outage or other network issue, the terminal may be connected to a different network, or your network may have lost its connection.
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